Return timeframe: Returnable items must be authorized within 30 days of purchase.
Authorization: Items returned without authorization from EV-Evolution will be refused.
Condition/Functionality: Returns must be received in new, unused, full working condition – We will test functionality and inspect cosmetic condition. No refund will be given for items that are not in new, unused, or fully working condition and the customer will be responsible for any further shipping charges associated with sending the item back.
Non-returnable Items: Any item containing software is not returnable (ie. controller calibrating hardware/software bundles). Cut wires and cables are not returnable. Wires and cables that are parts of motor drive systems or BMS systems, are returnable and must be included with said system returns. Batteries are not returnable.
Return shipping: Shipping charges are not refundable.
Problems with your order:
If an item is being returned due to our error, we will either refund your item or offer a store credit. If you have a defective item, we may direct you to send your product directly to the manufacturer. Please do not attempt to send an item back to us unless you are instructed to do so.