Privacy Policy
This Privacy Policy explains how ELECTRIC VEHICLE EVOLUTION LLC (hereinafter: “we”, “us”, “our”, or “the Company”), Ulica Drage Gervaisa 44, 10090 Zagreb, Croatia, collects, uses, stores, and protects your personal data when you visit our website www.ev-evolution.eu and use our services.
We are committed to protecting your privacy and transparently handling your data in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable Croatian data protection laws.
1. What personal data do we collect?
We collect personal data that helps us provide our services and improve your experience. This includes:
- Contact and Identification Data: When you order or register on our site, fill out a form, open a support ticket, or enter information, we may ask for your name, email address, phone number, delivery address, and other relevant details.
- Transaction Data: Information related to your purchases and orders. Important notes on payment processing are provided under point 3.
- Technical Data: Information about your browser, IP address, and interaction with our website, collected through cookies (more details under point 6).
2. When and how do we collect your data?
We collect your data when you:
- Register on our website.
- Place an order or make a purchase.
- Fill out a form on the website.
- Open a support ticket.
- Subscribe to our newsletter.
- Participate in surveys or marketing communications.
- Visit or use certain features of our website (via cookies).
3. How do we use your data and on what legal basis? (Lawful Basis for Processing)
We use your personal data for the following purposes, based on the appropriate legal bases:
- Processing Transactions and Fulfilling Orders: To process your purchases and deliver products.
- Legal basis: Performance of a contract (Article 6(1)(b) GDPR).
- Providing Customer Support: To respond to your inquiries, complaints, and provide assistance.
- Legal basis: Performance of a contract (if related to an order) or legitimate interest (Article 6(1)(f) GDPR) in providing quality service.
- Improving Our Services and Website: By analyzing data on website interaction to enhance user experience and functionality.
- Legal basis: Legitimate interest (Article 6(1)(f) GDPR).
- Sending Marketing Communications (Newsletter): If you have subscribed to our newsletter.
- Legal basis: Your consent (Article 6(1)(a) GDPR). You always have the right to withdraw your consent.
- Complying with Legal Obligations: For example, for accounting purposes.
- Legal basis: Compliance with a legal obligation (Article 6(1)(c) GDPR).
Important notes on payments: All payment transactions are processed through authorized payment gateway providers. We do not store or process your sensitive credit card information on our servers. Your payment information is encrypted via Secure Socket Layer (SSL) technology during transmission.
4. How do we protect your information?
We are committed to protecting the security of your personal data. We implement various security measures to maintain the safety of your personal information:
- Regular Scanning: Our website is regularly scanned for security holes and known vulnerabilities.
- Malware Scanning: We use regular malware scanning.
- Secured Networks: Your personal information is contained behind secured networks and is only accessible by a limited number of authorized persons who have special access rights to such systems and are required to keep the information confidential.
- Encryption (SSL): All sensitive data you supply is encrypted via Secure Socket Layer (SSL) technology.
In the event of a data breach, we will take appropriate responsive action and notify you via email within 7 business days if legally required.
5. Sharing and Transfer of Data to Third Parties
We do not sell, trade, or otherwise transfer your personal data to outside parties for their direct marketing use.
However, we may share your data with trusted third parties who assist us in operating our website and conducting our business, provided they agree to keep this information confidential. This may include:
- Hosting Service Providers: For website maintenance.
- Payment Service Providers: For processing payments.
- Delivery Services: For fulfilling orders.
- Google Analytics: We use Google Analytics to collect data on user interaction with our website (e.g., visits, clicks). Google Analytics uses cookies (more details under point 6). Data is processed in an anonymized form wherever possible.
Data Transfers Outside the EU/EEA: If we transfer personal data outside the European Union (EU) or European Economic Area (EEA), we will ensure that such transfer is compliant with GDPR, using appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
6. Cookies
Yes, our website uses “cookies.” Cookies are small files stored on your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
We use cookies to:
- Help remember and process items in the shopping cart.
- Understand your preferences based on previous or current site activity.
- Compile aggregate data about site traffic and site interaction to offer better site experiences and tools in the future.
Your Consent to Cookies: In accordance with EU regulations, we will not set cookies that are not strictly necessary for the functioning of the website without your explicit consent. When you first visit our website, you will be informed about the use of cookies and will be able to give or withhold your consent.
Managing Cookies: You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. Turning cookies off may affect the functionality of the website.
7. Your Rights under GDPR (Data Subject Rights)
Under the GDPR, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of your personal data we hold.
- Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
- Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data under certain conditions.
- Right to Restriction of Processing: You have the right to request the restriction of the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object: You have the right to object to the processing of your personal data, including processing for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
To exercise these rights, please contact us using the contact details provided in this Privacy Policy.
8. Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.
9. Contacting Us and Complaints
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, you may contact us using:
ELECTRIC VEHICLE EVOLUTION LLC Ulica Drage Gervaisa 44 10090 Zagreb Croatia Email: [Contact Us] Phone: +385 92 421 9257
Right to Lodge a Complaint with a Supervisory Authority: You have the right to lodge a complaint with the competent supervisory authority for data protection. In the Republic of Croatia, this is the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka – AZOP), located at Selska cesta 136, 10000 Zagreb, Croatia, or via their website: www.azop.hr.